Customer Service Representative - BFI Finance Grobogan Branch

Join BFI Finance Indonesia as a Customer Service Representative at our Grobogan branch and become a key part of our mission to deliver exceptional financial services. In this dynamic role, you will serve as the first point of contact for clients, providing professional and friendly assistance. With our Grobogan branch as the heart of our operations, you will play a crucial role in ensuring customer satisfaction and driving our growth in this region.

As a Customer Service Representative, you will handle a wide range of customer inquiries, from loan applications to account management. You will use our in-house CRM system to track customer interactions and ensure timely responses. This role offers a unique opportunity to develop your customer service skills while contributing to the financial well-being of our community in Grobogan, Jawa Tengah.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by resolving inquiries and complaints in a timely and professional manner.
• Handle loan applications, account management, and other financial services.
• Use CRM system to track customer interactions and ensure follow-ups.
• Assist in the onboarding process for new customers.
• Maintain accurate and up-to-date customer records.
• Collaborate with the branch team to ensure smooth operations.
• Promote our financial products and services to existing and potential customers.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems.
• Good understanding of financial products and services.
• Ability to work in a fast-paced environment.
• Bachelor's degree in Business Administration, Finance, or related fields.
• Fluent in Indonesian and English.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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