Senior Reporting Analyst - Customer Experience Insights

IntouchCX · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
IntouchCX is seeking a highly motivated and experienced Senior Reporting Analyst to join our Customer Experience Insights team. In this role, you will be responsible for analyzing customer data to provide actionable insights that drive business decisions. You will work closely with cross-functional teams to ensure that our reports and dashboards are accurate, relevant, and timely. If you are passionate about data and have a strong analytical background, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Analyze customer data to identify trends and patterns that can be used to improve customer experience.,Develop and maintain reports and dashboards that provide actionable insights to stakeholders.,Collaborate with cross-functional teams to ensure that data is accurate, relevant, and timely.,Present findings to stakeholders in a clear and concise manner, using visualizations and storytelling techniques.,Stay up-to-date with industry trends and best practices in data analysis and customer experience.,Ensure compliance with data privacy and security regulations.,Provide training and support to junior analysts as needed.,Develop and implement data quality processes to ensure the accuracy and reliability of our data.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,5+ years of experience in data analysis or a related field.,Strong analytical skills and the ability to work with large datasets.,Proficiency in data analysis tools such as SQL, Excel, or Tableau.,Experience with customer experience metrics and KPIs.,Strong communication and presentation skills.,Ability to work independently and as part of a team.,Understanding of data privacy and security regulations.

🛠️ Keahlian

Data analysisSQLExcelTableauCustomer experience metricsData visualizationStorytellingData quality management
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